Digital Products faqs

What are digital products, and how do they work?

Digital products are files that can be downloaded and used on your computer or other compatible devices. Our digital products include CNC files, 2D vectors, and 3D models that are ready for execution. Once you purchase a digital product, you'll receive a download link to access the files, which you can then use in your creative projects.

Can I use the purchased digital products for commercial purposes?

Yes, you can use our purchased digital products for both personal and commercial purposes, as long as you adhere to the terms specified in the product's description and our Terms of Service. However, reselling or distributing the digital products themselves is not allowed.

What formats are the digital products available in?

Our digital products are typically provided in industry-standard formats such as SVG, DXF, AI, EPS, and STL. The format will vary depending on the type of product. You can find detailed information about the file formats in the product's description.

How do I download the purchased digital products?

After completing your purchase, you'll receive an email with a download link for the purchased product. Alternatively, you can also access your purchased products by logging into your account on our website and navigating to your purchase history.

Do you offer refunds for digital product purchases?

Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges unless there is a technical issue preventing you from accessing the purchased product. If you encounter such an issue, please contact our customer support for assistance.

Can I share my purchased digital products with others?

No, sharing or distributing the purchased digital products with others is not permitted. Each purchase grants you a license to use the product, but it does not grant the right to share or distribute the files to third parties.

Can I request specific digital products that are not listed on your website?

While we continuously expand our product offerings, we appreciate your suggestions. Feel free to contact our customer support with your requests, and we'll consider them for future releases.

What do I do if I encounter technical issues with downloading or using the digital products?

If you experience any technical difficulties with downloading or using our digital products, please reach out to our customer support team at or +44 20 8167 4304. We'll do our best to assist you promptly.

How do I stay informed about your latest products and updates?

To stay updated on our latest product releases, promotions, and news, we recommend subscribing to our newsletter. You can find the option to subscribe on our website's homepage.

Custom Design Services

Do you offer custom design services?

Yes, we offer custom design services to bring your unique ideas to life. Whether you need a specific vector design or a custom 3D model, our skilled designers can work with you to create a tailored solution. Contact our customer support to discuss your project and get a quote.

How does the custom design process work?

When you request a custom design, our design team will collaborate with you to understand your vision, requirements, and preferences. We'll provide you with drafts and concepts for your feedback and iterate until we achieve the desired design.

Can I request modifications to existing digital products?

Absolutely! If you like a particular digital product but need some modifications, such as resizing or adding specific elements, we can assist you. Contact our customer support with your requirements, and we'll provide you with a quote for the modifications.

What is the pricing for custom design services?

Custom design pricing varies depending on the complexity and scope of the project. After discussing your requirements, we'll provide you with a detailed quote outlining the costs involved.

How long does it take to complete a custom design project?

The timeline for custom design projects depends on factors such as the complexity of the design and the number of revisions required. Our design team will provide you with an estimated timeframe when discussing your project.

What file formats are available for custom design deliverables?

We provide custom design deliverables in formats that suit your needs. Common formats include SVG, AI, EPS, DXF, and STL for 3D designs. We aim to accommodate your preferred software and application requirements.

What information should I provide when requesting a custom design?

When requesting a custom design, please provide as much detail as possible about your project. This includes design objectives, preferred colors, styles, dimensions, and any reference images that can help our designers understand your vision.

Is there a deposit required for custom design projects?

Yes, we typically require a deposit before beginning a custom design project. The deposit helps secure your project's spot in our design queue and covers initial concept development.

Do you offer a non-disclosure agreement (NDA) for custom design projects?

Yes, we offer the option of signing a non-disclosure agreement (NDA) to protect the confidentiality of your custom design project. Please inform our customer support team if you require an NDA.

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